Frequently Asked Questions

1. What is your turnaround time?

2. What type of logos/artwork do you accept to complete the job?

3. How many lines of text can you engrave on plates/awards etc.?

4. Do you send a proof to view how it will look?

Answers

1. What is your turnaround time?

Our normal turnaround time is 5 - 10 business days for most items.  Consult with our friendly staff for your specific needs.

Rush fees may apply on some orders if needed sooner than 5 days.

A 50% deposit is required on all orders.

2. What type of logos/artwork do you accept to complete the job?

Web graphics are not accepted.  They do no laser or engrave well.  The preferred types are vector or object based files such as: EPS, CDR, or AI.  Please convert all text to curves.  We also accept some photographic or scanned art with a minimum resolution of 300 DPI such as jpg or tif files.

If you have a specific font you want to use, please provide us with the font name so we can check our library of fonts for availability.

Prior to production, we will provide you with a quote on any additional artwork charges that may apply, depending on the complexity of the job.

We do have a large variety of clipart/school mascots/corporate logos available in our library.

3. How many lines of text can you engrave on plates/awards etc.?

Most plaques, awards & trophies include engraving of text.

Trophies - depending on the the size of the base will include 1 - 3 lines of text or 1 - 5 lines of text. The amount of letters per line varies, depending on the length of the bases, the amount of characters, and the font.

4. Do you send a proof to view how it will look?

We will layout the artwork according to your instructions and specifications of the piece ordered. We will email you a pdf file you to check for spelling, punctuation, etc.  Please make sure you have what you want in mind, because we cannot provide more than 2 proofs without requiring extra processing charges.  Once we receive your approval we will proceed.  It is your responsibility to return the signed approval in a timely manner to prevent delays with the completion of your order.

Copyright

The Copyright Act gives the owner of the copyright exclusive right to do and to authorize others to reproduce, reproduce derivative works, distribute, copy, display, etc.  Unauthorized reproduction of a copyrighted work is referred to as infringement.  It's a crime.

According to copyright law, the person who created the artwork has exclusive control on how it is used and/or reproduced.  You cannot digitize it without their permission.